Grand Hyatt Doha membership – privacy policy
This policy explains how Grand Hyatt Doha uses your personal data for your membership and in the Grand Hyatt Doha app.
What we collect
- Your details: name, mobile number, email, and, if you give them, date of birth, nationality, company and address.
- Your membership: plan, dates, payments made at the hotel and receipts.
- How you use your benefits: the outlets, vouchers and discounts you redeem and the amounts saved.
- Sign-in information: the device name and the time you sign in.
Why we use it
- To run your membership: sign you in, show your benefits and record what you redeem.
- To email you your login code, your receipts and our replies to your messages.
- To send you a birthday gift if you gave us your date of birth.
- To keep the service secure and to meet our legal and accounting duties.
We do not sell your data. We do not use it for advertising by other companies.
Who can see it
- Authorised hotel staff who manage memberships.
- Our technology provider, who hosts the service for the hotel and may not use your data for anything else.
How long we keep it
We keep your data while you are a member. Sales and payment records are kept as long as the law requires.
Your rights
- You can see your details in the app and ask the hotel to correct them.
- You can delete your account in the app at any time (Profile → Delete my account). We then erase your personal details; we keep anonymous sales records.
- For any other request, contact Grand Hyatt Doha at [contact email / phone].
This policy follows the personal data protection law of the State of Qatar (Law No. 13 of 2016).